Privacy Policy
At Brokerly (Loan In Pty Ltd), we protect your financial data with enterprise-grade encryption. We collect only what is necessary to process your mortgage application or Accelerate strategy. We do not sell your data. We use it to coordinate with your lender panel and ASIC-required compliance providers.
Credit Guide & Disclosure
Loan In Pty Ltd t/a Brokerly (ACN 662 420 484) is an authorized credit representative (CR 544009) under LMG Broker Services Pty Ltd (ACN 632 405 504), Australian Credit Licence BLSSA PTY LTD 391237.
Fee Disclosure
Residential Mortgage Broking
Free (Lender-paid commission).
Brokerly Accelerate
$4,000 + GST (Fee-based strategy service).
Developer / Commercial
Mandate fee agreed upon in writing pre-engagement.
General Advice Disclaimer
The content of this website is general information only and does not take into account your specific objectives, financial situation, or needs. Before making any financial decisions, please seek independent advice. Refer to our Credit Guide for full fee and commission disclosures.
Feedback & Complaints
What to do if you have a dispute or complaint?
We hope you are delighted with our services, but if you have a complaint please let us know so we can work towards resolving it promptly and fairly.
You can make a complaint verbally or in writing by contacting your broker directly or by using any of the following:
- Email: tommy@brokerlyco.com
- Phone: 0478 091 174 (toll free) Monday to Friday 9am to 5pm (AEST)
- Mail: Complaints Officer, Loan Market, GPO Box 5200, Sydney NSW 2001
If you require accessibility assistance, including language and translations, please use the details above so we can help.
External Dispute Resolution Scheme
If we do not reach an agreement on your complaint, you may refer the complaint to an ASIC Approved External Dispute Resolution (EDR) Scheme. Our external dispute resolution provider is the Australian Financial Complaints Authority (AFCA).
You can contact AFCA using any of the following:
- Online: www.afca.org.au
- Email: info@afca.org.au
- Telephone: 1800 931 678 (toll free)
- Mail: GPO Box 3, Melbourne Vic 3001
External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints. You may refer the matter to AFCA at any time, but if our internal process is still in progress, they may request that our internal processes be completed before considering the matter further.
You can obtain further details about our dispute resolution procedures and obtain details of our privacy policy on request.
Terms and Conditions | Website Policy
This website policy includes a website that allows consumers to fill in questionnaires, forms, surveys, loan applications, subscription services, and online expert chat.
About this Website Policy
This website policy applies to this website, which is operated on behalf of Loan In Pty Ltd t/a Brokerly (ACN 662 420 484) and its related bodies corporate (we, us, and our). We are committed to protecting your privacy. This policy explains how your personal information is treated as you access and interact with this website.
Compliance & Licensing
Loan In Pty Ltd t/a Brokerly is authorized under LMG Broker Services Pty Ltd (ACN 632 405 504), Australian Credit Licence BLSSA PTY LTD 391237, Credit Representative: 544009.
Collection, Use, and Security of Information
We collect personal information reasonably necessary for our functions. We regularly review developments in security and encryption. While no internet transmission can be considered completely secure, we take all reasonable steps to protect the information in our systems from misuse, loss, and unauthorized access.
Online Applications
When you send a completed online application or 'Brokerly Accelerate' strategy request, we retain that information to provide the requested financial services. If you suspend or save an application, the information is retained in our systems to allow you to recover and complete it later.
Direct Marketing
We may use your personal information for direct marketing purposes. If you do not wish to receive these communications, you may submit a request to tommy@brokerlyco.com.
Contact Us
If you would like further information or wish to make a request regarding your data, please contact us on 0478 091 174.