Privacy Policy.
Brokerly handles your personal and financial information securely and confidentially, in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, how we use it, and the rights you have over your data.
Brokerly Co Pty Ltd (ACN 662 420 484) is a Credit Representative (544009) of BLSSA PTY LTD (ACN 117 651 760) Australian Credit Licence 391237.
1. Our commitment to your privacy
Brokerly is committed to protecting the privacy of personal and financial information we collect, hold and use about our clients. This Privacy Policy explains how we manage that information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. The information we collect
We collect personal information that is reasonably necessary to provide credit assistance and broking services. This typically includes your full name, date of birth, contact details, employment and income information, assets and liabilities, identification documents, bank statements and credit history.
Where appropriate, we may also collect sensitive information such as health details — only with your consent and only when it is directly relevant to assessing a credit application.
3. How we collect your information
We collect information directly from you through our online application, secure client portal, phone calls, emails and meetings. With your consent, we may also collect information from third parties such as credit reporting bodies, lenders, your employer, accountants and other professional advisers.
4. How we use your information
Information is handled confidentially and used only for the purpose of providing credit assistance — including comparing lenders, preparing and submitting loan applications, complying with responsible lending obligations, and managing the ongoing client relationship.
We do not sell your personal information. We do not share it with third parties for marketing purposes without your express consent.
5. How we store and protect your information
Personal and financial information is stored on secure, access-controlled systems with encryption applied in transit and at rest. Access is restricted to authorised personnel who require the information to perform their duties. We retain records for the period required by Australian law and securely destroy or de-identify information once it is no longer needed.
6. Disclosure to third parties
To provide credit assistance we may disclose your information to lenders on our panel, mortgage insurers, valuers, conveyancers, credit reporting bodies, our aggregator and regulators where required by law. Each of these parties is bound by their own privacy obligations under Australian law.
7. Accessing and correcting your information
You may request access to the personal information we hold about you, and ask us to correct anything that is inaccurate or out of date. Requests can be sent to support@brokerlyco.com. We will respond within a reasonable timeframe and there is generally no fee for access requests.
8. Privacy complaints
If you believe we have mishandled your personal information, please contact us at support@brokerlyco.com or 1300 197 241 so we can investigate. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or to the Australian Financial Complaints Authority (AFCA).
9. Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in law or our business practices. The current version will always be available on this page.